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Program Manager - Business Analyst

Tulsa, OK

Program Manager – Business Analyst – Banking Industry
 Tulsa, OK - Can be fully remote

The Analyst will deliver successful performance improvement projects for assigned operations; increasing service, reliability and experience, while optimizing costs and working to eliminate defects.

  • Partner with business and functional leaders to understand the opportunities for innovation and improvement that will drive the best ROI, focusing on operational efficiencies, direct costs savings and guest experience
  • Interact with clients and customers to ensures appropriate information is collected to set up transmission of payment.
  • Work with Sales and Operations to resolve payment issues and identify improvement opportunities. 

  • Stay current on industry trends and innovative payment tools and strategies. 

  • Conduct market research and collect feedback as necessary to help inform product roadmap 

  • Collaborate cross-functionally to develop requirements in support of feature / function 

  • Assist Business Development and Operations teams with pre- and post-release activities 

Position Requirements:
  • Bachelor’s degree required
  • 7+ years in a financial services or technology-based company
  • Solid understanding of banking payment process
  • Strong project and change management skills
  • Experience leading complex process improvement projects involving multiple business unit(s)/departments
  • Experience with Agile SDLCs
  • An intermediate to advance user of MS Project and Excel
  • Must adapt to rapidly changing priorities and able to shift focus

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