Job Description – General Manager:
Reports to: Coves CMA Board President:
Full Time Salary Exempt:

Job Summary::
The General Manager of the Coves CMA will oversee the daily operations, security, projects, and improvements of the 660+ acre gated lakefront community. The General Manager will work closely with The Coves Golf LLC to share maintenance resources and equipment necessary to keep the golf course well maintained. The role focuses on effective management to enhance property owner satisfaction and maintain property values. The General Manager will serve as the first point of contact for property owners who have questions or concerns.

Key Responsibilities::

Maintenance and Project Management:

Strategic management of maintenance and repairs of all community facilities, including clubhouse, golf course, tennis courts, swimming pool, community boat docks, and courtesy boat ramp.

Ensure timely completion of maintenance and related projects, as prioritized by the board.

Human Resources Management:

Assess labor needs, improve recruiting, hiring, and retention of quality talent.

Develop and/or recommend training programs, compensation, and benefits.

Establish effective HR policies to govern the workforce and reduce liabilities.

Directly supervise and collaborate with three managers and their teams (approximately 40 employees)

Financial Management

Manage vendor services, negotiate favorable terms, prepare RFPs and secure proposals related to day-to-day operations.

Participate in the annual budget process and manage the approved budget.

Seek cost savings and revenue enhancement initiatives, including real estate development opportunities.

Ensure compliance with financial regulations and maintain accurate financial records.

Ensure transparent financial reporting

Property Owner Relations:

Provide timely acknowledgment and resolution to concerns and questions.

Be visible in the community, participating in regular communication efforts (board meetings, annual meetings, town halls, written communication).

Maintain open and transparent communication channels with property owners.

Leadership and Collaboration:

Lead and work collaboratively with the board, staff, and property owners to achieve community goals.

Foster a positive and productive work environment, promoting teamwork and employee engagement.

foster partnerships with local organizations

Governance and Compliance:

Ensure compliance with community bylaws, CC&Rs, and applicable laws.

Risk Management:

Identify and mitigate potential risks to the community, including liability and property damage.

Develop and implement emergency response plans and disaster recovery plans.

Capital Improvements:

Develop and implement plans for capital improvements and renovations, as directed by the board.

Manage construction projects, ensuring timely completion and budget adherence.

Additional Responsibilities:: :

- Oversee CMA general and administrative operations.
- Coordinate operations with the in-house administrative group.
- Oversee management of the in-house security and maintenance groups.
- Enforce rules and regulations of the Association.
- Manage business decision-making processes effectively and work within both short and long-range objectives.
- Ensure compliance with all applicable federal, state, and local laws.
- Administer annual formal performance reviews on all direct reports.
- Community engagement and relationship building with property owners

Job Requirements:: :

- Bachelor’s degree or equivalent work experience
- Minimum 5 years’ management experience
- Experience with real estate and construction companies
- Availability to work weekends and holidays
- Valid driver’s license and reliable transportation
- Must past drug screening and background check
- Property management experience (five years preferred)

Skills::

- Communication and analytical thinking
- Conflict resolution and leadership qualities
- Expense control and budget knowledge
- Golf course management experience (preferred but not required)

Job Type: Full-time

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