Office Manager – Medical Practice
Grove, OK

Position Summary:
The Office Manager plays a critical leadership role in the daily operations of a medical practice. This position oversees administrative staff, coordinates front and back office functions, ensures regulatory compliance, and helps maintain a smooth and efficient environment for both patients and providers. The ideal candidate is detail-oriented, organized, and skilled in managing people, processes, and patient service.

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Key Responsibilities:

• Staff Management:

  • Supervise, train, and evaluate front office and administrative staff

  • Coordinate staff schedules and manage time-off requests

  • Foster a positive team environment and resolve conflicts as needed

• Operations & Workflow:

  • Oversee daily operations of the office to ensure efficiency and patient satisfaction

  • Maintain and improve office workflows for patient scheduling, check-in/out, medical records, billing, and insurance verification

  • Ensure office equipment, software, and supplies are operational and stocked

• Financial Oversight:

  • Assist with budgeting, expense tracking, and financial reporting

  • Monitor billing and collections processes, collaborating with billing staff or third-party vendors

  • Reconcile daily transactions and manage petty cash and deposits

• Compliance & Risk Management:

  • Ensure compliance with HIPAA, OSHA, and other relevant regulations

  • Maintain policies and procedures; implement quality control and risk management measures

  • Support the credentialing and licensure processes for providers

• Patient Relations:

  • Handle escalated patient concerns and feedback professionally and promptly

  • Implement strategies to improve patient satisfaction and streamline services

• Technology & Reporting:

  • Maintain the practice management system and electronic health records (EHR)

  • Generate operational and financial reports for leadership review

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Qualifications:

• Associate’s or Bachelor’s degree in healthcare administration, business, or related field preferred

• Minimum 3–5 years of experience in medical office administration or healthcare management

• Knowledge of medical terminology, billing practices, and insurance procedures

• Proficient with EHR systems and Microsoft Office Suite

• Strong leadership, communication, and organizational skills

• Ability to handle sensitive information with discretion and integrity

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Work Environment:
This position is based in a clinical office setting and requires frequent interaction with patients, providers, and staff. It may involve occasional lifting of office supplies and prolonged periods of sitting or standing.